We offer professional and secure delivery of sealed glass units within a 5-mile radius of our Barking, East London manufacturing site.
Delivery Charges
£47 delivery fee for all orders under £1,000
FREE delivery for orders £1,000 or more
Estimated Delivery Times
Standard sealed units (non-toughened, non-decorative): 3–5 working days
Toughened or decorative glass units: 5–7 working days
⚠️ Important Delivery Terms & Conditions
Inspection & Acceptance
Please inspect all glass units upon delivery.
Any damage or defect must be reported straightaway along with clear photographic evidence.
Claims made after this window may not be accepted.
Delivery Access & Conditions
Deliveries are to ground floor locations only, unless agreed in advance.
If we cannot access your property or delivery point due to obstructions, incorrect address, or site limitations, a re-delivery fee will apply.
If no one is present to receive the delivery, re-delivery charges will be added.
Installation Scheduling
Do not schedule installation or tradespeople until you have received and checked your order in full.
We are not liable for any costs or losses due to delayed or cancelled deliveries.
Delays & Cancellations
Deliveries may be cancelled or delayed at short notice due to unforeseen circumstances including logistic issues or product defects.
Delivery timeframes are estimates only and not guaranteed.
Cancellations & Refunds
All glass units are custom-manufactured and non-refundable.
Orders cannot be cancelled once in production, even if delivery is delayed or cancelled.
Oversized or Heavy Units
Additional charges may apply for oversized or overweight units. These costs will be confirmed before dispatch.
Post-Delivery Responsibility
Once delivered and signed for, the customer assumes full responsibility for proper storage and handling.
Glass should be stored upright, in a dry and secure location.
Deliveries Outside 5-Mile Radius
We can arrange delivery outside our standard 5-mile area for regular customers or for larger orders with additional fees.
Contact us directly to discuss your requirements and get a tailored quote.
Need Assistance?
We’re here to help! For queries about your order, access issues, or delivery timeframes, contact us directly:
📞 Call: 0208 0641 844
📧 Email: [email protected]
💬 WhatsApp: http://wa.me/447445930812
If you’d prefer to pick up your order, We offer a quick and convenient glass unit collection service from our facility in Barking, East London.
Collection address: Unit 1, 113 River Road Balmoral Trading Estate, Barking, London IG11 0EG
Collection Lead Times
Express Collection: 2–3 standard sealed units (non-toughened, non-decorative):
Ready for collection within 24 hours
Larger quantities of standard sealed units:
Ready in 2–3 working days*
Toughened or decorative glass units:
Ready in 3–5 working days*
We will confirm your collection date once your order is processed and inspected.
Collection Hours
Monday to Friday: 9:00 AM – 5:00 PM
Pre-booking required – Please wait for confirmation before arriving
Important Collection Terms & Conditions
Order Confirmation
Wait for our notification before coming to collect your order.
Bring your order confirmation or invoice—we cannot release goods without it.
Transport & Safety
Use a suitable vehicle to transport glass upright and protected.
We do not offer loading assistance—please bring help if needed.
Unsafe transport methods may result in refused collection.
On-Site Inspection
Inspect all units before loading.
Once collected, you assume full responsibility for the items.
Window Fixers is not liable for damage after collection.
Collection Window
Orders must be collected within 5 working days of notification.
Uncollected items may be subject to storage charges or discarded without refund.
Workshop Safety
Visitors must follow on-site safety protocols.
Access to production areas is not permitted unless accompanied by staff.
Refund & Cancellation Policy
All units are custom-made and non-refundable.
Orders cannot be cancelled once production begins—even if not collected.
Questions or Need Help?
📞 Call: 0208 0641 844
📧 Email: [email protected]
💬 WhatsApp: http://wa.me/447445930812
All double glazed sealed glass units are custom-made to your exact measurements and specifications. For this reason, orders cannot be cancelled once confirmed, and refunds are not available unless we’ve made an error.
It’s essential to double-check all dimensions, glass type selections, and other order details before placing your order. Once production begins, the materials are allocated and your unit is manufactured specifically for you.
⚠️ Please Keep in Mind:
❌ No cancellations or changes after order confirmation
❌ No refunds for incorrect measurements or customer errors
✅ Ensure all details are accurate before submitting your order
If We Make a Mistake:
If the glass units are made incorrectly due to a manufacturing error on our part, we will offer a full refund or replacement at no extra cost.
We’re here to support you before and after your order, so if you have any doubts or need guidance, please get in touch first.
📞 Call: 0208 0641 844
📧 Email: [email protected]
💬 WhatsApp: http://wa.me/447445930812
1. Custom Product Disclaimer
All sealed double-glazed glass units supplied by us are made-to-measure based on the specifications provided by the customer. Once an order is placed and confirmed, no changes, cancellations, or refunds will be accepted, as each unit is manufactured specifically to your requested size and specification.
2. Order Accuracy
It is the customer’s responsibility to ensure all dimensions, specifications, glass types, and other order details are 100% accurate at the time of placing the order. We strongly recommend double-checking measurements before submitting your order. If we make an error in the manufacturing process, a full refund or free replacement will be offered.
3. Pricing & Payment
All prices are quoted in GBP and are inclusive of VAT unless stated otherwise. Payment must be made in full at the time of ordering via our online system. Orders will not proceed to production until payment is received and cleared.
4. Production & Lead Times
Typical lead times:
Clear Glass Units: 24–72 hours
Toughened or Special Glass Units: 3–5 working days
Urgent or express production may be available at additional cost and is subject to availability.
5. Delivery & Collection
We offer:
Express local delivery (charges apply based on location and quantity)
Collection from our premises (by appointment only)
Customers must inspect goods upon receipt. Any damage or issues must be reported within 24 hours of delivery/collection, with photographic evidence.
6. Refunds & Replacements
Due to the bespoke nature of the product:
No refunds or exchanges will be issued for incorrect sizes or specifications provided by the customer.
In the rare event of a manufacturing fault or our error, we will replace the unit(s) or offer a full refund.
7. Liability
We accept no responsibility for:
Incorrect measurements or specifications submitted by the customer
Installation issues or damages caused during or after fitting
Delays due to supplier shortages or courier issues beyond our control
8. Trade Accounts
Trade pricing is available for installers and repeat customers. Orders must be placed via your trade login or in writing to qualify for trade rates.
9. Changes to Terms
We reserve the right to amend these terms and conditions at any time. The version published on our website at the time of your order will apply.
10. Contact
For questions or support, please contact:
📞 Call: 0208 0641 844
📧 Email: [email protected]
💬 WhatsApp: http://wa.me/447445930812
We offer professional and secure delivery of sealed glass units within a 5-mile radius of our Barking, East London manufacturing site.
Delivery Charges
£47 delivery fee for all orders under £1,000
FREE delivery for orders £1,000 or more
Estimated Delivery Times
Standard sealed units (non-toughened, non-decorative): 3–5 working days
Toughened or decorative glass units: 5–7 working days
⚠️ Important Delivery Terms & Conditions
Inspection & Acceptance
Please inspect all glass units upon delivery.
Any damage or defect must be reported straightaway along with clear photographic evidence.
Claims made after this window may not be accepted.
Delivery Access & Conditions
Deliveries are to ground floor locations only, unless agreed in advance.
If we cannot access your property or delivery point due to obstructions, incorrect address, or site limitations, a re-delivery fee will apply.
If no one is present to receive the delivery, re-delivery charges will be added.
Installation Scheduling
Do not schedule installation or tradespeople until you have received and checked your order in full.
We are not liable for any costs or losses due to delayed or cancelled deliveries.
Delays & Cancellations
Deliveries may be cancelled or delayed at short notice due to unforeseen circumstances including logistic issues or product defects.
Delivery timeframes are estimates only and not guaranteed.
Cancellations & Refunds
All glass units are custom-manufactured and non-refundable.
Orders cannot be cancelled once in production, even if delivery is delayed or cancelled.
Oversized or Heavy Units
Additional charges may apply for oversized or overweight units. These costs will be confirmed before dispatch.
Post-Delivery Responsibility
Once delivered and signed for, the customer assumes full responsibility for proper storage and handling.
Glass should be stored upright, in a dry and secure location.
Deliveries Outside 5-Mile Radius
We can arrange delivery outside our standard 5-mile area for regular customers or for larger orders with additional fees.
Contact us directly to discuss your requirements and get a tailored quote.
Need Assistance?
We’re here to help! For queries about your order, access issues, or delivery timeframes, contact us directly:
📞 Call: 0208 0641 844
📧 Email: [email protected]
💬 WhatsApp: http://wa.me/447445930812
If you’d prefer to pick up your order, We offer a quick and convenient glass unit collection service from our facility in Barking, East London.
Collection address: Unit 1, 113 River Road Balmoral Trading Estate, Barking, London IG11 0EG
Collection Lead Times
Express Collection: 2–3 standard sealed units (non-toughened, non-decorative):
Ready for collection within 24 hours
Larger quantities of standard sealed units:
Ready in 2–3 working days*
Toughened or decorative glass units:
Ready in 3–5 working days*
We will confirm your collection date once your order is processed and inspected.
Collection Hours
Monday to Friday: 9:00 AM – 5:00 PM
Pre-booking required – Please wait for confirmation before arriving
Important Collection Terms & Conditions
Order Confirmation
Wait for our notification before coming to collect your order.
Bring your order confirmation or invoice—we cannot release goods without it.
Transport & Safety
Use a suitable vehicle to transport glass upright and protected.
We do not offer loading assistance—please bring help if needed.
Unsafe transport methods may result in refused collection.
On-Site Inspection
Inspect all units before loading.
Once collected, you assume full responsibility for the items.
Window Fixers is not liable for damage after collection.
Collection Window
Orders must be collected within 5 working days of notification.
Uncollected items may be subject to storage charges or discarded without refund.
Workshop Safety
Visitors must follow on-site safety protocols.
Access to production areas is not permitted unless accompanied by staff.
Refund & Cancellation Policy
All units are custom-made and non-refundable.
Orders cannot be cancelled once production begins—even if not collected.
Questions or Need Help?
📞 Call: 0208 0641 844
📧 Email: [email protected]
💬 WhatsApp: http://wa.me/447445930812
All double glazed sealed glass units are custom-made to your exact measurements and specifications. For this reason, orders cannot be cancelled once confirmed, and refunds are not available unless we’ve made an error.
It’s essential to double-check all dimensions, glass type selections, and other order details before placing your order. Once production begins, the materials are allocated and your unit is manufactured specifically for you.
⚠️ Please Keep in Mind:
❌ No cancellations or changes after order confirmation
❌ No refunds for incorrect measurements or customer errors
✅ Ensure all details are accurate before submitting your order
If We Make a Mistake:
If the glass units are made incorrectly due to a manufacturing error on our part, we will offer a full refund or replacement at no extra cost.
We’re here to support you before and after your order, so if you have any doubts or need guidance, please get in touch first.
📞 Call: 0208 0641 844
📧 Email: [email protected]
💬 WhatsApp: http://wa.me/447445930812
1. Custom Product Disclaimer
All sealed double-glazed glass units supplied by us are made-to-measure based on the specifications provided by the customer. Once an order is placed and confirmed, no changes, cancellations, or refunds will be accepted, as each unit is manufactured specifically to your requested size and specification.
2. Order Accuracy
It is the customer’s responsibility to ensure all dimensions, specifications, glass types, and other order details are 100% accurate at the time of placing the order. We strongly recommend double-checking measurements before submitting your order. If we make an error in the manufacturing process, a full refund or free replacement will be offered.
3. Pricing & Payment
All prices are quoted in GBP and are inclusive of VAT unless stated otherwise. Payment must be made in full at the time of ordering via our online system. Orders will not proceed to production until payment is received and cleared.
4. Production & Lead Times
Typical lead times:
Clear Glass Units: 24–72 hours
Toughened or Special Glass Units: 3–5 working days
Urgent or express production may be available at additional cost and is subject to availability.
5. Delivery & Collection
We offer:
Express local delivery (charges apply based on location and quantity)
Collection from our premises (by appointment only)
Customers must inspect goods upon receipt. Any damage or issues must be reported within 24 hours of delivery/collection, with photographic evidence.
6. Refunds & Replacements
Due to the bespoke nature of the product:
No refunds or exchanges will be issued for incorrect sizes or specifications provided by the customer.
In the rare event of a manufacturing fault or our error, we will replace the unit(s) or offer a full refund.
7. Liability
We accept no responsibility for:
Incorrect measurements or specifications submitted by the customer
Installation issues or damages caused during or after fitting
Delays due to supplier shortages or courier issues beyond our control
8. Trade Accounts
Trade pricing is available for installers and repeat customers. Orders must be placed via your trade login or in writing to qualify for trade rates.
9. Changes to Terms
We reserve the right to amend these terms and conditions at any time. The version published on our website at the time of your order will apply.
10. Contact
For questions or support, please contact:
📞 Call: 0208 0641 844
📧 Email: [email protected]
💬 WhatsApp: http://wa.me/447445930812
