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FAQ

Commonly asked questions about window and door repairs

Help & Support

If you need a repair quote, getting in touch is easy!

đź“ž Call us: 0208 0641 844

📧 Email us: [email protected]

💬 Quickest response: Send a photo or video of the issue via WhatsApp – Click here to message us.

Online Quote Form: You can also fill out our Online Quotation Form with details of your repair needs.

Remote Quotes: We can provide instant quotes for most repairs as we have set prices per job.

Free Home Survey: For repairs that require an on-site visit, we will arrange a free survey at a time that suits you.

Get in touch today and let’s fix your windows and doors!

No Call-Out Fees: We do not charge a call-out fee. However, before booking a free home survey, we may ask you to send photos/videos of your windows or doors via WhatsApp or email to assess the repairs.

The cost of repairs depends on the type of repair and extent of the damage. For an accurate estimate, we recommend getting a free quote.

Common Repair Prices:

  • Window hinge replacement: ÂŁ145–£185 per window
  • Window lock repair: ÂŁ145 per window
  • Window handle replacement: ÂŁ90 for one, ÂŁ45 each for additional handles
  • Double-glazed glass replacement: From ÂŁ180 per square meter (ÂŁ220 for toughened glass)

For detailed pricing, visit our website and check the relevant repair service page.

We specialise in repairing uPVC and aluminium windows and doors, including double glazing.

We do not work on wooden or timber frames, single-glazed windows, secondary glazing, Velux roof windows, or box sash windows.

Yes! We offer 20% off when repairing three or more upvc casement windows in the same job.

The time it takes to repair a window or door depends on the complexity of the issue. Simple repairs can be completed within a few hours, while special order parts, made to measure glass or  more extensive repairs may take longer. 

You’ll be informed about the lead time upon order confirmation.

Yes, we provide a 1-year guarantee on all window and door hardware, hinges, locks, and handle repairs. For double glazed glass replacements, we offer a 5-year guarantee against condensation inside the unit.

Yes, we aim for a fast response, and same-day repairs are available based on location and part availability.

We provide window and door repair services across London and parts of Kent. Our main service areas include:

North London – Barnet, Enfield, Camden, Haringey, Islington
East London – Hackney, Tower Hamlets, Newham, Waltham Forest, Redbridge, Barking & Dagenham
South London – Lambeth, Southwark, Croydon, Bromley, Lewisham
West London – Ealing, Hounslow, Hammersmith & Fulham, Brent, Harrow
Central London – Westminster, Kensington & Chelsea
Kent – Dartford, Gravesend, Bexley, Orpington, Sevenoaks, Maidstone (and nearby areas)

If you’re unsure whether we cover your area, feel free to ask!

You may need a replacement if you notice:

  • Condensation or misting between the panes
  • Cracks or visible damage to the glass
  • Draughts or heat loss despite the window being closed

Generally, both panes are replaced together to maintain the unit’s integrity and insulation properties.

(We can only replace one side if the glass has a design that can’t be copied)

Yes! We specialise in glass-only replacements, which is cheaper and quicker than replacing the full window frame.

Yes! We provide a 5-year guarantee against condensation inside the glass unit.

Prices start from:

  • ÂŁ180 per square meter for standard clear double glazed glass
  • ÂŁ220 per square meter for clear toughened safety glass for doors.

For more details please visit our dedicated page for double glazed glass replacement.

Yes! If your glass is misted due to a broken seal, we can replace just the glass unit to restore clarity and energy efficiency.

Yes, we supply and fit toughened, laminated, and obscured glass for added safety and privacy.

Absolutely! We replace glass in uPVC and aluminium doors, including patio doors, French doors, and composite doors.

After measuring up, we’ll send the glass for manufacturing, which usually takes 3-5 days (special orders may take longer).

The actual replacement time depends on the size and complexity of the window but typically takes 10mins to 1 hour per glass unit.

Our goal is to replace all glass units within one week of order confirmation.

We specialise in repairing double glazed uPVC and aluminium windows, including hinge replacements, locking mechanism repairs, handle replacements, and double glazed glass replacements.

Yes! A stuck window is often caused by a faulty locking mechanism, broken hinges, or misalignment. We can repair or replace the necessary parts to restore smooth operation.

Drafts are usually caused by worn-out hinges, damaged seals, or a misaligned sash. Replacing the hinges or seals can help improve insulation and energy efficiency.

 

Condensation between the panes means the seal has failed, allowing moisture to enter. The only solution is double glazed glass replacement, which we offer with a 5-year condensation guarantee.

 

Yes, if your double glazed glass panel has condensation between the panes or is cracked, we can replace just the glass without changing the frame.

 

Most repairs are completed within an hour per window. However, glass replacements may take a few days if custom sizes are required.

No, we offer no call-out charges and operate on a no fix, no fee guarantee.

Yes! We work with homeowners, landlords, tenants, property managers, and businesses to repair uPVC and aluminium windows.

Prices depend on the type of repair. For example:

  • Window hinge replacement: ÂŁ145–£185 per window
  • Window lock repair: ÂŁ145-ÂŁ185 per window
  • Handle replacement: ÂŁ90 for one, ÂŁ45 each for additional handles
  • Double glazed glass replacement: From ÂŁ180 per square metre.

We also offer 20% off for three or more window repairs.

Please get in touch with us to get a more accurate quote.

For smooth operation and energy efficiency, we recommend checking your window locks, hinges, and seals every 2–3 years. Regular maintenance helps prevent costly repairs.

Yes! We offer 20% off when repairing 3 or more upvc casement windows in the same job.

We repair locks, handles, hinges, misaligned doors, and draught issues. We also replace faulty multipoint locking mechanisms and double glazed door glass panels.

Yes! A misaligned door, worn-out lock mechanism, or faulty handle could be the issue. We can adjust or replace the locking mechanism to restore security.

This is often caused by hinge misalignment, worn-out seals, or swelling due to weather changes. We can adjust the hinges or realign the door to fix the issue.

Yes! A loose, stiff, or broken handle can be replaced to ensure smooth operation and security.

Draughts are usually caused by worn seals, misaligned hinges, or a faulty locking system. We can replace the seals and adjust the hinges to eliminate the draught.

If your door is completely jammed, the locking mechanism may have failed. We can repair or replace the mechanism to get your door working again.

Yes! We repair uPVC patio, French, and bifold doors, including locks, handles, hinges, and glass replacements.

Prices depend on the repair needed. Visit our UPVC door repairs page to find out some common pricing or contact us for a free quote based on your issue.

Yes! We replace misted, cracked, or broken double glazed glass panels in uPVC doors.

 

 Call 0208 0641 844
Email [email protected]
WhatsApp Click here
Or fill out our quotation form  windowfixers.london for a free quote!

Let us know if you need any more help! 

 

Our payment options include all major debit & credit cards, as well as cash or direct bank transfers.

Full payment is required immediately upon job completion. We do not offer instalments, payment plans, or extended payment terms.

For repairs under ÂŁ1,000, no upfront deposit is required. For orders exceeding ÂŁ1,000, a 20% deposit applies.

All glass replacements, made-to-measure items, and special order parts require a 20% deposit to confirm the order.

Placing an order is quick and simple. Browse our services on our website, then contact our team for an exact repair cost. They will assist you in booking an appointment and provide a pro forma invoice to confirm your order.

Yes, we provide a full invoice upon completion of the repair. If you need a pro forma invoice before the service, just let us know.

No, we do not offer finance options. Payment is required in full upon completion of the repair. Let us know if you need a quote in advance to plan your budget.

Check your card details and ensure all required fields are filled. If the issue persists, contact our customer service team for assistance.

Payment is required in full upon completion of the work. If payment is not made, additional charges may apply, and legal action may be taken to recover the amount due. If you anticipate any payment issues, please inform us in advance to discuss possible solutions.

Yes, you can cancel your appointment. However, we recommend notifying us at least 24 hours in advance to avoid any cancellation fees.

For standard repairs, cancellations made before the appointment may be eligible for a full refund. However, deposits for glass replacements, made-to-measure items, or special order parts are non-refundable.

If we are unable to complete the repair due to technical reasons or parts unavailability, we will offer a refund or alternative solutions.

No, deposits for glass replacements, made-to-measure items, or special order parts are non-refundable as these materials are custom-made.

Once a repair is successfully completed, payments are non-refundable. If there are any issues with the work, we will assess and offer a solution under our service guarantee.

If a refund is approved, it will be processed within 5-7 business days via the original payment method.

No, once confirmed—whether verbally, via WhatsApp, email, or phone—orders for glass replacements or custom-made items cannot be cancelled, as these materials are specially manufactured.

To give you an accurate quote, we may ask for:

  • A description of the issue (e.g., broken hinge, faulty lock, misted glass)
  • Photos or videos of the problem (you can send them via WhatsApp or email)
  • The number of windows/doors that need repair
  • Your location

Yes! We offer a free, no-obligation quote based on your issue. If needed, we can visit to assess the problem.

We offer fast response times and can often provide same-day or next-day service, depending on availability.

Our expert technician will:

  • Inspect the issue
  • Confirm the repair details and cost
  • Carry out the repair on the spot if possible
  • Ensure everything is working correctly before leaving

 

We operate on a no fix, no fee guarantee – if we can’t repair it, you won’t be charged.

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