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Help and Support

FAQ: Commonly asked question about window and door repairs

If you’re looking to get a quote, get in touch with us by phone, email or for quick response just take photo/video of the repair needed and send it on our WhatsApp.

You can also fill out our Online quotation form and provide necessary details.

We can provide quotes remotely for most repairs as we have set prices and charge per job.

Jobs that require home visits will be arranged for a free survey at a suitable time.

We do not charge any call out fee. However we may ask to send us photos/videos of your windows and doors via WhatsApp or email before we book a free home survey to be able to better understand the repairs.

Payments are due soon after work completion.

We may require 25% deposit for some jobs such as made to measure glass or special order parts.

For jobs quoted over £1000 will need to pay 50% deposit. 

The cost of window or door repairs can vary depending on the type of repair needed and the extent of the damage.

It is best to get a quote for an accurate estimate.

Prices for some common repairs are clearly displayed on our website please visit the relevant repair page for better understanding.

Common issues that often require window or door repairs include broken or blown glass panes, faulty or wrapped hinges, misaligned windows and doors, jammed or dysfunctional locks, snapped handles, draughts, and difficulty in operating etc.

The time it takes to repair a window or door depends on the complexity of the issue. Simple repairs can be completed within a few hours, while special order parts, made to measure glass or  more extensive repairs may take longer. 

You’ll be informed about the lead time upon order confirmation.

Yes! 1-Year guarantee on parts and workmanship . If any hiccups occur within a year of completion, we’ll swoop in and fix them, no charge.

 

Signs that indicate the need for window or door repairs include draughts, difficulty in opening or closing, water leaks, condensation between panes, and visible damage to the frame or glass.

Yes, window or door repairs can improve energy efficiency by fixing any gaps, leaks, or damaged seals that allow heat to escape or cold air to enter the house.

While some minor repairs can be done by homeowners, it is generally recommended to hire a professional for window or door repairs to ensure proper installation and avoid further damage.

Yes, in most cases, broken glass can be replaced without replacing the entire window or door unit.

To get a quote, get in touch with us by phone, email or WhatsApp.

You can also fill out our Online quotation form and provide necessary details.

Double glaze window or door glass replacement is necessary when the glass has become damaged, cracked or fogged up, reducing its energy efficiency and overall effectiveness.

This typically happens when the seal between the glass panes fails, allowing moisture to enter and condense inside.

Generally, both panes are replaced together to maintain the unit’s integrity and insulation properties.

(We can only replace one side if the glass has a design that can’t be copied)

If you’re happy with the quotation you received by phone, email or WhatsApp and wish to proceed. We’ll then arrange home/site visit to measure up the glass at a mutually suitable time.

After the measure up we’ll send the glass for manufacturing which normally takes 3-5 days* special orders may take longer.

The time it takes to replace double glazed glass depends on the size and complexity of the window, but typically takes between one and three hours just to replace the glass.

We aim to replace all glass units within one week of order confirmation. 

Yes, double glazed glass can be replaced in all types of windows and doors including casement, sash, sliding and tilt-and-turn.

No, the entire glass unit needs to be replaced as repairing the seal is usually not practical or effective.

Yes, replacement units are available in various styles and finishes to match or complement your existing windows or doors.

The cost of double glazed window or door  glass replacement depends on a number of factors, including the size and complexity of the window or door, type of glass being used, such as normal, toughened, laminated and the location of your window or door.

We charge minimum £180* for any normal glass up to 1 square meter and £220* for toughened supply and installed.

We also offer 20% off for 3 or more glass replacements and further discounts for over 10 units.

***Prices and offers are subject to final measurements and type of glass.

Please contact us to get a more accurate quote.

The key differences between toughened (or tempered) glass and normal (or annealed) glass panes lie in their manufacturing processes, strength, safety features, and applications.

Toughened glass (Tempered Glass)

It is 4 to 5 times stronger than normal glass.When broken, toughened glass shatters into small, blunt pieces rather than sharp shards, reducing the risk of injury.

Normal Glass (Annealed Glass)

It is weaker than toughened glass and more prone to breaking under impact or thermal stress. When broken, normal glass shatters into sharp, jagged pieces that can cause serious injury.

Double glazed windows have two panes of glass, while triple glazed windows have three. Triple glazed windows are generally more energy-efficient than double glazed windows, but they are also more expensive.

Replacement restores insulation efficiency, improves energy savings, enhances appearance, and eliminates condensation and fogging issues.

Yes, replacing the failed glass unit will remove the foggy appearance and restore clear visibility.

If there is condensation between the panes of a double-glazed glass pane in a window or door, known as failed or blown pane it is a sign that the seal has failed and the glass needs to be replaced entirely.

However if the condensation is on the surface of the glass that’s most likely due to poor ventilation and replacing the glass may not resolve the issue completely.

Please get in touch with us or read our blog for more info!

Yes. In most cases, it is possible to replace the glass in your existing window frames. However, if the frames are damaged or worn, it may be necessary to replace the entire window or door.

Hinges may need replacement due to wear and tear, rust, damage, or difficulty in opening and closing the window.

Signs include squeaking noises, windows not closing properly, visible gaps, damage or rust on hinges, and difficulty in operating the window.

The cost varies based on the type and number of hinges, window size, and labor charges. It’s advisable to get a quote from a service provider for an accurate estimate.

The cost of replacing window hinges can vary depending on factors such as the type of windows (upvc or aluminium/metal) the number of hinges that need to be replaced, window location and internal or external access. On average, the cost can range from £115* to £185* per window opening.

The reduction of draughts due to the new hinges will lower your home’s heat loss, which in turn reduces your energy consumption and heating costs. Ultimately, investing in hinge replacements helps maintain an energy-efficient living environment and saves you money in the long run.

No! Window hinges come as a pair. This helps to ensure that the windows operate smoothly and evenly. If only one hinge is damaged or faulty, you’ll have to replace both.

Yes, there are different types of window hinges available. Some common types include friction hinges, casement hinges, and pivot hinges. The type of hinge you need will depend on the style and design of your window.

The time it takes to replace window hinges can vary depending on factors such as the number of hinges, the complexity of the window design, and what floor level window is located. On average, it may take around 1-2 hours to replace a single hinge.

Whether you can replace the window hinges yourself or need to hire a professional depends on your level of experience and comfort with DIY projects. If you have some experience with basic home repairs and have the necessary tools, you may be able to replace the hinges yourself. However, if you are unsure or uncomfortable with the process, it is recommended to hire a professional to ensure the job is done correctly.

Our window lock repair service is a professional service that specialise in repairing and restoring double glazed Upvc and aluminium window locks.

If your window lock is damaged, malfunctioning, or you can’t open or shut the windows, it is a good indication that your window lock needs repair or replacement.

Common issues that require repair include broken lock mechanisms, jammed windows, loose handles, and keys that are stuck or not turning smoothly.

The cost of window lock repair can vary depending on the extent of the damage, type of window and location of the window etc. Our prices start from £145* to supply & install a new espage locking mechanism for standard upvc casement windows. Please contact us to get a more accurate quote.

While some minor repairs can be done by yourself, hiring a professional ensures proper diagnosis and efficient repairs.

Yes, as professional window lock repair service, We can work on different types of window locks such as sliding locks, casement locks, and sash locks.

We’ll assess the issue and determine whether the entire window lock needs replacement or if specific components can be repaired.

The repair time for window lock can vary based on the complexity of the issue most jobs are completed within an hour after arrival. It’s best to contact for a free estimate.

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