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Window stuck in tilt, jammed shut or refusing to lock? Our London specialists repair uPVC tilt-and-turn handles, gearing, hinges and locking mechanisms — often without replacing the frame or glass. Repairs from £216 including parts, labour and VAT.
Send a photo or short video of the fault for a clearer quote during opening hours.
Free repair quote
A few quick taps. We aim to respond within 15–30 minutes during opening hours.
A tilt-and-turn window uses one handle to control the lock, the inward-opening turn function and a top-tilt ventilation position. When internal gearing or sash alignment fails, the whole window can feel stuck — even when the frame and glass are sound.
We assess the handle, gearbox, corner drives, tilt stay, hinges and locking points to identify what is stopping the window from operating. The aim is to restore smooth movement and a secure close, replacing only the parts the fault requires.
Starting repair price with parts, labour and VAT included.
Share the symptoms and photos so we can assess the likely work and confirm pricing.
Parts and workmanship are covered by our repair guarantee.
Repairs for eligible uPVC tilt-and-turn windows across our service area.
The symptom helps us narrow down the fault. A jammed window does not always need a new handle, and a dropped sash does not automatically need new hinges.
The top leans inward, but the sash will not return to its frame or switch back to turn mode.
The sash meets the frame unevenly, or the handle will not engage the locking points.
The handle moves freely without operating the lock — a gearbox, spindle or drive may be worn.
The window remains shut or catches when you try to open it inward.
The sash rubs on the frame, needs lifting or no longer sits square in the opening.
The sash may not be pulling tight against the frame because of alignment or locking issues.
Before trying the handle again: Do not force a stiff handle or pull on a sash that feels loose or unsupported. Send us a photo instead. We work on suitable uPVC tilt-and-turn hardware, not timber frames, damaged frames, water leaks or mastic replacement.
Unlike ordinary outward-opening casement hinges, tilt-and-turn windows use linked components around the sash. Finding the failed part matters more than guessing from the handle alone.
We check how the handle connects to the drive before recommending a replacement.
These transfer handle movement around the sash. Worn gearing can stop a window locking or switching modes.
We inspect support and movement at the tilt and turn points, including wear, corrosion and alignment.
We check whether the sash sits squarely and the locking points engage correctly with the frame.
Why it matters: replacing the visible handle will not fix a failed internal corner drive. Equally, a difficult-to-close window may need adjustment rather than a complete replacement mechanism.
Repairs start at £216, including VAT, parts and labour for the agreed work. We assess the fault and confirm your quote before work begins.
For a repairable uPVC tilt-and-turn window, including the agreed parts, fitting and VAT. The final price depends on the hardware required and access to the window.
No separate call-out charge. We explain any additional work before you agree to it.
Send a photo of the whole window, the handle and any visible fault. We can advise what to show next rather than asking you to dismantle anything.
On most tilt-and-turn windows, the handle moves between three positions. If yours will not complete one of these movements, tell us which position fails.
The sash sits tight against the frame and locking points engage. A handle that will not turn fully down may indicate misalignment or a lock fault.
The sash opens inwards on its side hinges. Catching, sagging or restricted movement can point to hardware or adjustment issues.
The top opens inward for ventilation while the lower edge stays supported. A window trapped here needs its fault assessed before further use.
Tell us which handle position fails and share a picture of the whole sash, then a close-up of the handle and any visible gap or damaged part. A short video can help when the issue only happens during movement.
There is no charge to request a quote. Please do not force or dismantle a jammed window to take photos.
A tilt-and-turn sash is a coordinated system. Our job is to isolate the problem, explain the repair and check that the window works correctly again.
We look at the full sequence — lock, turn and tilt — rather than replacing the handle on assumption.
Where replacement is needed, we match the new part to the existing tilt-and-turn system.
After the repair, we check opening, closing, locking and sash movement as appropriate.
Clear pricing before agreed work and a 12-month parts and workmanship guarantee.
A straightforward process from identifying the fault to testing the repaired window.
Send photos or a short video, including the handle position that fails and your postcode.
We assess the likely hardware issue, discuss the repair and confirm a price and available appointment.
Our engineer checks the mechanism, carries out the agreed work and tests the operating positions.
Google reviews
Google reviews of our window and door repair service, shown from our connected Business Profile. Experiences cover a range of repair types.
Based on 149 reviews on Google
Latest review 2 weeks ago
Abir Shahid
4 weeks ago
“Came and replaced my window hinges within an hour of contacting them. Fast and efficient service”
Window FixersResponse from the owner
Thank you so much for your lovely review! We’re really pleased we could get to you so quickly and replace your window hinges within an hour of your call. We always aim to provide fast, reliable and efficient window repair services. Thanks again for choosing us – we really appreciate your support!
Ruth Trenery-Leach
2 weeks ago
“Did a great job of repairing two windows in my property. Price was reasonable too.”
Window FixersResponse from the owner
Thank you so much for your lovely review! We’re really pleased you’re happy with the repairs to both windows and found our pricing fair. It was a pleasure helping you, and we’re always here if you need us again!
Bruno Cappelletti
3 weeks ago
5-star rating
No written comment provided.
Window FixersResponse from the owner
Thank you for your 5-star rating! We’re glad we could help with your aluminium window lock and handle replacement. We really appreciate your support and for choosing Window Fixers!
S W
last month
“Extremely professional and incredibly fast. A true window repair expert.”
Window FixersResponse from the owner
Thanks so much for the lovely feedback! Really glad we could get your window repair sorted quickly and that you were happy with the service. We always try to make things as easy and stress-free as possible for our customers. Thanks again for choosing Window Fixers, we really appreciate it!
Charming One
3 months ago
Have been using Glazie Ltd for all of my properties when there are window issues and they have never let me down! One phone call and they are on the case. Never get the feeling of being ripped off and always completed on time. I can honestly recommended them to anyone.
Window FixersResponse from the owner
Thank you so much for your continued trust and support! It really means a lot to know you’ve been happy with our window repair services across your properties. We always aim to respond quickly, do a proper job and keep our pricing fair and honest. It’s been a pleasure helping you over the years, and we’re always just a phone call away whenever you need us. Thanks again for recommending Glazie Ltd and Window Fixers!
Lesli
3 months ago
Appointment arranged for my convenience. A bit expensive but “Mr Luke”, who attended, methodically worked through to accurately diagnose the fault and rectify a tilt and turn window so well worth sorting to ensure working properly and secure. .
Window FixersResponse from the owner
Thank you for taking the time to share your experience! Really pleased to hear Luke was able to get your tilt and turn window working properly and securely again. We know window repairs aren’t always an expected expense, but we do our best to make sure the job is done properly and provides a lasting solution. We’ll be sure to pass your kind feedback on to Luke. Thanks again for choosing Window Fixers, we really appreciate it!
Jags Rayatt
3 months ago
This company is fantastic ! From booking the job to completion. I was told by an experience fitter of 20 years that I'd need a new door but this company came in and sorted my door hinges out and Luke gave me more advise regarding my door. I will definitely be using them again and recommending to all my friends and family
Window FixersResponse from the owner
Thank you so much for the fantastic review and for recommending us to your friends and family! We’re really pleased Luke was able to get your door working properly again by repairing and adjusting the hinges, especially after you had been advised that the whole door needed replacing. At Window Fixers London, we always aim to repair before replacing wherever possible, whether it’s faulty door hinges, locks, handles or alignment issues. It’s great to hear you were happy with the service from booking through to completion. Thank you again for choosing Window Fixers London, we’ll be happy to help whenever you need us in the future!
Bullchuck Bullchuck
4 months ago
“Amazing fast work good value for money. Highly recommended”
Window FixersResponse from the owner
Thank you so much for your fantastic review! We’re delighted you were happy with the fast service and great value. It was a pleasure helping you with your window repair. If you ever need window or door repairs in London, whether it’s a broken lock, faulty hinges, misted double glazing or any other issue, we’re always here to help. Thanks again for recommending Window Fixers London!
Niall McSheffrey
4 months ago
Very pleased with Luke's work, very clean efficient and professional. Had hinge replaced and two locks to my windows. I thought i needed 3 hinges but informed 2 were in good working order which saved me money. Thank you.
Window FixersResponse from the owner
Thank you so much for your wonderful review! We’re delighted to hear Luke provided such a clean, efficient and professional service. We always believe in honest advice, so we’re pleased we could save you money by only replacing the parts that genuinely needed changing. Thank you for trusting us with your window hinge replacement and window lock repairs. If you ever need reliable window and door repairs in London, we’d be more than happy to help again. We really appreciate your support!
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We attend suitable uPVC tilt-and-turn windows at homes, flats and commercial properties across London and parts of Kent. Include your postcode with your enquiry so we can confirm coverage and appointment options.
Practical answers to the questions customers ask before booking a repair.
Repairs start from £216, with the agreed parts, labour and VAT included. The exact price depends on the fault, the hardware needed and access. We confirm pricing before carrying out the work, with no separate call-out charge.
Often, yes. A window trapped in tilt can result from sash misalignment, a faulty tilt stay or worn corner-drive and locking components. The correct repair depends on an inspection. Avoid forcing the handle or unsupported sash.
The handle may have lost its connection to the internal mechanism, or the gearbox or drive may have failed. Replacing only the handle is not always enough, so we check the parts it operates first.
A dropped sash, misaligned locking points or worn gearing can prevent a secure close. We check alignment and the locking sequence to identify the cause rather than assuming the whole window needs replacing.
Not necessarily. Some faults can be corrected by adjustment; others need compatible replacement hinges, drives, locking components or a gearbox. We recommend work based on the condition of the hardware.
On most systems, handle down means locked, handle horizontal opens the sash inward in turn mode, and handle up tilts the top for ventilation. Some systems differ, so avoid forcing an unfamiliar mechanism.
If the frame and glazing are sound and compatible hardware is available, we can often repair the mechanism while keeping them. We will explain when repair is not the right option.
Yes. Our repairs include a 12-month guarantee covering the agreed parts and workmanship. We can explain what the guarantee covers when providing your quote.
Same-day appointments may be available depending on your location, our schedule and parts required. Send your postcode and a photo or video so we can confirm the earliest suitable slot.
Please send one photo showing the whole window, one of the handle and any visible gap, and a short description of whether the problem happens in lock, turn or tilt mode. Include your postcode. A brief video can help too.
Our service covers suitable uPVC window hardware. We do not repair timber windows, sash windows, Velux or skylight windows, single or secondary glazing, water leaks or mastic replacement, or damaged frames.
Jammed, stiff or failed locks and handles on suitable uPVC windows.
Matched friction hinges for outward-opening casement windows — a different system from tilt-and-turn hardware.
Help with draughts, stuck windows and other uPVC hardware faults.
